Tuyển dụng Customer Experience Insight Partner
| Vị trí tuyển dụng: | Customer Experience Insight Partner | ||
| Chức vụ: | Trưởng/Phó phòng | Yêu cầu giới tính: | Không yêu cầu |
| Địa điểm làm việc: | Hồ Chí Minh | Yêu cầu độ tuổi: | Không yêu cầu |
| Mức lương: | Thỏa thuận | Bằng cấp tối thiểu: | Không yêu cầu |
| Số lượng cần tuyển: | 1 | ||
| Hình thức làm việc: | Toàn thời gian cố định | ||
| Kinh nghiệm tối thiểu: | 3 năm | ||
| Mô tả công việc: | At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. | ||
| Quyền lợi được hưởng: | 1. Customer Journey Mapping:
• Help to improve and play a main role in coaching CE for high-quality and actionable insights. • Working closely with marketing enablers, medical enablers and CE to analyze and optimize the customer journey for patients, healthcare providers, and other stakeholders to create a seamless experience. • Identify pain points in the customer journey based on fieldwork observations. • Manage omnichannel projects in collaboration with Digital lead to measure professional engagement and generate clear, quality insights. 2. Feedback and Surveys: • Collaborate with marketing to design insightful questionnaires and implement customer feedback mechanisms, including surveys and focus groups. • Analyze feedback data (post-event surveys, partner scores, etc. ) to identify trends and areas for improvement, particularly in omnichannel engagement. 3. Data Analysis and Insights: • Utilize data analytics tools to monitor and analyze customer interactions and behaviors. • Extract actionable insights from data to inform strategic decisions and support the creation of effective objection handling strategies. • Coach Patient Journey Partners (PJP) in the field to improve the quality of insights gathered. 4. Collaboration with Internal Teams: • Work closely with marketing enablers, medical enablers, squad leads and customer engagement team to ensure a unified approach to customer experience • Understand TAs’ strategies to support insights collection • Coordinate with regulatory and compliance teams to ensure all customer interactions adhere to company and industry regulations 5. Regulatory Compliance: • Ensure all customer interactions and communications adhere to industry regulations and company policies. • Maintain up-to-date knowledge of regulatory requirements and industry best practices. |
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| Yêu cầu khác: | Bachelor's degree in business, marketing, medical background (important).
• 1-3 years of experience in customer experience management or a related role in the pharmaceutical industry. • Analytical Skills: Strong ability to interpret customer data and derive meaningful insights. • Communication Skills: Excellent verbal and written communication skills for effective interaction with stakeholders. • Empathy: Ability to understand and address the needs and concerns of patients and healthcare providers. • Problem-Solving: Proficiency in resolving complex customer issues and complaints. • Collaboration: Strong teamwork and collaboration skills for working effectively with cross-functional teams. • Regulatory Knowledge: Understanding of regulatory requirements and industry standards in the pharmaceutical sector. |
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| Hồ sơ bao gồm: | |||
| Hạn nộp HS: | 20/7/2025 | ||
| Ngày đăng tuyển: | 1/7/2025 | ||
| Hình thức nộp hồ sơ: | Qua Email | ||
| Số lượt xem: | 6 | ||
| Người liên hệ: | Công Ty Tnhh Roche Pharma (Việt Nam) |
| Địa chỉ liên hệ: | |
| Email liên hệ: | Hoanglinh.roche@gmail.com |
| Điện thoại liên hệ: | 02866845200 |
| Tên công ty: | CÔNG TY TNHH ROCHE PHARMA (VIỆT NAM) |
| Địa chỉ | 561A Điện Biên Phủ, Phường 25, Quận Bình Thạnh, Thành phố Hồ Chí Minh |
| Website: | https://www.roche.com.vn/ |
| Điện thoại: | 02866845200 |
| Giới thiệu: | At Roche, about 80, 000 people across 150 countries are pushing back the frontiers of healthcare. Working together, we have become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity As part of the Roche group, Roche Vietnam Co. , Ltd has established a nation-wide network in Vietnam, delivering differentiated medical value to healthcare professionals that significantly improves and truly makes a difference to patient’s health and quality of life. To innovate healthcare, we have ambitious plans to keep learning and growing and we are seeking people who have the same goals for themselves. |
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